Customers with disabilities
I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations. Please call the Reservations team for more information.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Germany, all children must normally use a child car seat until they are 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between 12 EUR and 15 EUR a day. If you rent the vehicle for more than 5 days, you’ll only be charged for a maximum of 5 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 20.00 EUR and 250.00 EUR plus the rental costs.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 9 EUR and 11.07 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 100.00 EUR and 295.00 EUR plus the rental costs.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Germany. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including the Germany, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you’re renting but you can expect it to be between 10,50 EUR and 12,92 EUR a day.
If the mobile Wi-Fi device is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, amount to 150.00 EUR plus the rental costs.
If the SIM card or any mobile Wi-Fi accessories are damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are expected to range between 3.00 EUR and 150.00 EUR plus the rental costs.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it’s illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you’re renting but you can expect it to be between 9 EUR and 18,45 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.
If any all-weather tyre is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement pair. The costs of this are based on the replacement value and based on experience, amount to 100.00 EUR and 400.00 EUR plus the rental costs.
In the event that your rental does not already contain all-weather tyres and you want to have these tyres, please notify us at least 24 hours in advance. If you need them at shorter notice, please call the Reservations team.
Please give us at least 24 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 15 EUR and 18,45 EUR a day. If you rent the vehicle for more than 6 days, you will only be charged for a maximum of 6 days and get to use the snow chains for the duration of your rental, up to 28 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. The costs of this are based on the replacement value and based on experience, rate between 50 EUR and 60 EUR plus rental costs.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay between 10 EUR and 12,30 EUR a day to rent a Ski Rack from us. If you rent the vehicle for more than 5 days, you will only be charged for a maximum of 5 days and get to use the ski rack for the duration of your rental, up to 31 days.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, and if you are responsible for it, you’ll have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 250.00 EUR and 500.00 EUR plus the rental costs.
Please give us at least 24 hours notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
Yes, the fee for a blanket depends on where you’re renting, but you can expect it to be between 3.50 EUR and 4.00 EUR per rental.
I am moving items, do you rent trolleys?
Yes, the fee for a trolley depends on where you’re renting – but you can expect it to be around 12.99 EUR a day. If you rent the vehicle for more than 6 days, you’ll only be charged for a maximum of 6 days and get to use the trolley for the duration of your rental, up to 28 days.
If the trolley is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, amount to approximately 70.00 plus the rental costs.
Optional extras available to buy
I have left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 9 EUR but they are only available from selected rental locations.
I have left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 9 EUR with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they’re only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 9 EUR but they are only available from selected rental locations.
I have left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 17 EUR but they are only available from selected rental locations.