Customer service was amazing I was treated like a queen, they even fetch me some snacks while I was waiting for my rental. The only thing I didn’t like was to wait for almost 2 hours to receive the car after a long flight with my 8 yo kid.
Customer service was amazing I was treated like a queen, they even fetch me some snacks while I was waiting for my rental. The only thing I didn’t like was to wait for almost 2 hours to receive the car after a long flight with my 8 yo kid. Reviewed Jul 23 2021
Cons: Do not book with this company. Not only did I not get the car I requested I had to pay extra 570 dollars for a beat up gigantic fan that they held 3,0000 US dollars in credit card deposit. They said they would replace the car the next day but we spent a LOT OF MONEY on gas for the one they didn’t exchange. Do not get ripped off as we (and other people did who were being helped by another attendant.) You can’t get through to customer service either. Don’t let them direct you to this company. Stick with Avis or budget especially if you don’t speak Spanish!
Cons: Do not book with this company. Not only did I not get the car I requested I had to pay extra 570 dollars for a beat up gigantic fan that they held 3,0000 US dollars in credit card deposit. They said they would replace the car the next day but we spent a LOT OF MONEY on gas for the one they didn’t exchange. Do not get ripped off as we (and other people did who were being helped by another attendant.) You can’t get through to customer service either. Don’t let them direct you to this company. Stick with Avis or budget especially if you don’t speak Spanish! Reviewed Jun 3 2021
2.0
Pros:
NOTHING!! IT WAS A COMPLETE RIP-OFF!!! DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Wouldn’t rent to me unless I bought liability and collision insurance, for which they wanted $840 on top of the $198 rental fee for the car for 13 days. I refused, and we went through a 2-hour haggling process where I kept refusing…mainly because I had ALREADY purchased the Allianz collision and liability protection online, when i booked the car. Their justification: A small line in the online reservation that said (approximately) “There may be various local charges which must be paid at the point of rental.’ From that, they justified charging criminal prices. Ultimately, we couldn’t argue with them forever. We finally skipped the collision coverage entirely, and received a ‘discounted rate’ for liability insurance of ‘only’ $240. RIP-OFF PRICING TACTICS!! i kept refusing the insurance, and polled several other rental counters…but they were all supporting each other by claiming cars were unavailable or asking outrageous prices. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY!
Cons:
An honest quote with fair pricing would resolve this problem entirely. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Classic bait and switch pricing tactics.
Reviewed Mar 18 2021
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